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PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
We process all orders by shipping type and in the order they were received.
Processing time may vary depending on the time of day, day of the week and season.
We are NOT able to guarantee same day processing during the Thanksgiving, Christmas and "Tax Refund" seasons!
Custom items and items requiring services will require additional time added to what is listed below.
-Orders received before 1PM CST will ship the same day.
-Orders received after 1PM will ship the following Business day.
-Shipping is via USPS Priority Express, which they list as "1 Day" to most destinations...
--BUT depending on your local post office, it may take 2 days!
-We have ZERO control over USPS deciding if your package is 1 Day or 2 Day.
-We do not guarantee the delivery date in any way.
-If USPS misses their scheduled delivery date and refunds us, we will refund you the difference in price compared to our Priority service below.
-"Shipping Restricted" items (Flammable, Corrosive, etc) cannot be shipped with USPS Priority Express..
--If you order a Shipping Restricted item and select "EXPRESS!!" we will downgrade to a ground shipping method (Parcel Select, First Class ,etc).
-Orders received before 1PM CST typically ship the same business day.
-Orders received after 1PM will typically ship the following Business day.
-Shipping is via USPS Priority, which they list as 2-3 Business Days to most destinations.
-We do not guarantee the delivery date in any way.
-"Shipping Restricted" items (Flammable, Corrosive, etc) cannot be shipped with USPS Priority.--If you order a Shipping Restricted item and select "Priority" we will downgrade to a ground shipping method (Parcel Select, First Class ,etc).
-Orders typically ship in 1-2 Business days.
-Shipping is via USPS First Class, Parcel Select or Retail Ground services, which they list as 1-8 Business Days to most destinations.
-We do not guarantee the delivery date in any way.
Please note that processing time and shipping methods are different terminology. We have no control over how long USPS or UPS take to deliver your items. Because of this we can make no guarantee of shipping times or methods regardless of the shipping and handling method selected at checkout.
We ship to the name & address associated with your order ONLY.
When you are checking out on take care to ensure you put the correct address in the transaction on our site. Shipping fees are not refundable, partial or otherwise.
Due to USPS and international policies, insurance is NOT available on all international shipping methods and/or to all countries. Any international orders submitted with paid insurance on a shipping option that does not allow for insurance by the USPS or your individual country will have the insurance costs refunded at the buyers request.
We are NOT able to put anything misleading on customs forms. All customs documentation will be completed accurately with item values. This is for your protection, as well as ours. Many foreign buyers innocently ask for ‘gift’ considerations or lower values on forms only because friends or family have told them it is quite an acceptable request for them to make when buying on the Internet; However, this constitutes fraud in both your country and ours.
UPS to Canada:
Please see our UPS to Canada page for brokerage rates that you will be responsible for when accepting a delivery from UPS.
-We do not guarantee the delivery date in any way.
Due to shipping restrictions in Italy, Customers in Italy must be registered on our site and added to our Italian customer base BEFORE ordering. Once added you will be able to submit orders and make payment through Moneygram ONLY. Shipping restrictions in Italy prohibit the importation of toys that are not wooden, so your items may be confiscated by your customs department. ORDER AT YOUR OWN RISK. Locked UP RC WILL NOT be responsible for your items after we drop them off at the post office. Please keep in mind that insurance covers loss or damage but WILL NOT cover items that are taken by your customs department.
Insurance (Domestic & International):
Insurance is required for orders over $100.
If you make the decision to have your package sent without insurance AND/OR select an uninsurable shipping method, YOU automatically assume 100% responsibility for your package once it is dropped off at our local post office. Locked UP RC will provide you with a USPS tracking number showing that we dropped off the package and nothing more. If your package is lost or damaged and you did not select an insurable shipping method AND pay for the insurance, Locked Up RC will not reimburse you in any way, shape or form, and will deny any claims for payment refunds.
If you do select both an insurable shipping method and pay for insurance, Locked Up RC will fully reimburse you OR replace your order in the event it is lost or damaged per USPS claims guidelines. It may take 30 days or more for the USPS to investigate, but we will take care of you asap once their investigation is complete.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Locked Up RC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Locked Up RC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Locked Up RC does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above warranty limitations may not apply to you.
Limitation of Liability:
Locked Up RC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Locked Up RC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Locked Up RC product is mistakenly listed at an incorrect price, Locked Up RC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Locked Up RC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Locked Up RC shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Locked Up RC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Locked Up RC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Locked Up RC.
All credit card payments (including pre-orders) are authorized and captured by PayPal or MoneyGram. Locked Up RC does not process any transactions in house and retains no Credit Card information during or after the transaction.
Returns must be made with in 21 days of the order being received and must be pre-approved by Locked Up RC before being sent back. Only the cost of item can be refunded. Shipping costs are NEVER refundable. All returned orders are subject to a 20% restocking fee less freight. To make a return, submit a ticket to our Product Support department on the "Contact" tab above.
**Effective for 10/11/2019, PayPal has adjusted its "refund" policy so that THEY retain all the fees from any refunded PayPal transaction.
All returns, order cancellation requests and combined shipping on multiple orders will be subject to fees that Payapl keeps!
As an alternative to only being able to return a portion of your money to you (and giving the rest to Paypal), we will be issuing store credit in all cases.
This means that by default, ALL returns, order cancellations and instances of combined shipping will receive the $ amount in store credit and NOT Paypal funds.
If you prefer to receive a refund via Paypal we can honor the request, but you will receive your original amount MINUS the Paypal fees.
Incomplete Orders / Defective Items :
Although we strive for perfection, we are subject to human error. If there is a problem with your order please send us a note on the contact us tab of our site. We will do our best to make things right for you as quickly as we can. In the event you receive an incomplete order or receive defective parts we will issue a reorder and process it as soon as possible. This processing may involve you returning the defective item(s) so that we can research the issue and better our processes. Due to high shipping costs, replacement and incomplete orders will be shipped via First Class and Parcel Select.
Although we do list an approximate quantity of hardware per bag, sometimes the quantity is off by a few. This is due to the fact that we bag by weight AND that there may be slight fluctuations in the scales. For example: If you order a bag of 30 screws, there may be 28 or 32 screws in the bag. This is normal and not considered to be a "short/over" or "defective" order. So, If you are ordering hardware that is listed as a quantity of 30 and you absolutely need 120 screws, we suggest you order 1 extra bag of screws. Otherwise you may end up being short a few screws.
The good news is that all of our hardware is offered in amounts that is more than you would need for a given purpose. For instance: A set of our 8L Beadlock wheels requires 24 M2 Acorn Wheel studs screws. So we offer the screws in a bag that contains approximately 28 screws. So although you may only get a bag with 26 it should still be more than you need.
Any orders that are cancelled after payment has been received are subject to a 30 cent Paypal fee. This is due to Paypal charging us a non refundable 30 cent fee. Locked Up RC cannot cancel orders that are already packed and/or shipped. If your order has already been packed or shipped by the time Locked Up RC receives your cancellation request, you must go through the return process and will be subject to a 20% restocking fee. Refusal of the shipment from the carrier will result to a two-way shipping charge. Locked Up RC strongly recommends that you accept the merchandise and then proceed through the normal return process.
From time to time Locked Up RC will offer special pricing for customers that are willing to commit to purchasing a new item before it is available. All orders must be paid in full to be considered valid and are non-refundable. In some VERY RARE instances, Locked Up RC will decide to honor a cancellation request. In this case a refund will be issued LESS a 20% processing fee. Preorders are filled in the order they are received, as the product becomes available. If the order is not paid in full at the time, the item goes to the next order in line that is paid. Most coupon codes are not valid on preorders, as preorders are already at a marked down price. Orders with preorder items or backorder items will be held until they can be completed. If the customer wishes the in stock items to be shipped at time of purchase there will be an additional shipping fee for the second shipment. If an order containing a backorder or preorder item qualifies for free shipping and the customer decides to cancel the aforementioned item the customer will be responsible for shipping fees.
Out of stock items ordered due to incorrect inventory:
Should our inventory be incorrect, resulting in you placing an order for an item we do not have, we will always send you an email
to see if you would like to replace the item with a similar one, get a refund, cancel the order, etc. (Domestic customers will also receive a call).
For domestic orders, if we do not get a response form you within 48 hours we will ship the in stock items and refund you for the difference.
For International orders, if we do not get a response form you within 1 week we will ship the in stock items and refund you for the difference.
Your use of this site shall be governed in all respects by the laws of the state of Texas, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Locked Up RC products shall be in the state or federal courts located in Texas. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Locked Up RC products must be commenced within one (1) year after the claim or cause of action arises. Locked Up RC failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Locked Up RC may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site:
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Locked Up RC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Locked Up RC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Locked Up RC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Locked Up RC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Locked Up RC in its sole discretion.
You agree to indemnify, defend, and hold harmless Locked Up RC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Locked Up RC may link to sites operated by third parties. However, even if the third party is affiliated with Locked Up RC, Locked Up RC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Locked Up RC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Locked Up RC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
All trademarks, service marks and trade names of Locked Up RC used in the site are trademarks or registered trademarks of Locked Up RC.